Elegant  Weddings Plus by U-Design  Store Policies

Most Items Ordered and Paid in Full on or Before Tuesday will be Shipped on Following Tuesday. Exceptions: Engraved, Personalized, Back Ordered or Holidays

Paypal Preffered!!! Items payed by personal cheques will be held for 70 days! NO EXCEPTIONS.

See the Out of Stock List Before Buying

Some items may be out of stock due to the higher demand, in this case the buyer will be notified as soon as possible with an estimated available date

Bidding

 

 

It is important for me that you are satisfied with the item you are purchasing; therefore, before you buy any item please ask any question you may have by clicking on "Ask seller a question" in the "Seller Information" box.

To avoid unnecessary returns and to keep both parties satisfactory the communication between the seller (myself) and the buyer (you) is highly encouraged.

Please note:

  • If the item is shown on the image with decorations, these decorations are not included; they are only for decorative purposes. Nonetheless if you are interested in the decorations you see in an image along with the item for sale please don't hesitate to inquire.

  • Most items come in many different colors and shapes etc. It is important that you indicate your preference when purchasing the item. SKU# can be found on the description.  Each shape, color etc are sold separately unless stated otherwise.  You can indicate your choice by putting a note on the Notes Section of your Paypal payment.  If you are using other methods of payment, please send me an email indicating your choice.  If no choice is made within 3 days of purchase, we reserve the right to send you any random selection.

 

 

Return Policy

 

 

  • All returns require prior approval by U-Design and must be authorized within 3 days of receipt.

  • A returned shipment must include a “Return Authorization Number” or it will be refused.

  • The item must be in the same condition you received or refund is not granted.

  • Refunds are granted for the item value as store credit only; the shipping costs are not refundable.

  • All communications must be done through eBay message system for record keeping purposes.

  • Please note, many items are hand crafted; therefore, slight variations may occur.  Similarly, the manufacture reserves the right to change or alter the design due to availability of raw materials and production difficulties.

  • U-Design does not guarantee the safe arrival of candles shipped during the hot summer months.

  • Any item that contains liquid (i.e. Snow Globes) will not be shipped during the winter months.

  • In the case of a damaged parcel, please inform the courier immediately - purchasing shipping insurance is encouraged.

  • If it is a personalized item, and the personalization is accurately done, this item cannot be returned.

  • The return reason must comply with at least one of the following reasons:

    • the item you received is not what you've purchased. i.e. you received completely a different article than you bought.  For example you purchased a Cake-Top and you received a Candle Holder.  In this case we will replace the item free and pay for the return of the other item.

    • the item is not as described in the description of the item you purchased.  Beware that handcrafted items will be slightly vary from what is shown on the image.

    • the item was damaged during shipping.  Please note: all items are inspected before shipping for quality assurance and packed securely to prevent most damages during shipping.  However at times breakage can happen due to mishandling by the shipping company.  You must provide an image of the damage item, before a replacement is sent.

  • Any other return (with Authorization) will be charged a 15% restocking fee.

  • In certain conditions, U-Design will pay for return shipping and handling and the item must be insured with the shipping company.

 

 

Delivery of the Item

 

 

  • The item-s will be shipped after payment is cleared. See Payment Methods below.

  • Domestic handling time for items are 20 business days; however, most items are shipped within 10 days of purchase.

  • Most items are shipped direct from the manufacturer from USA or CANADA depending on the item.

  • Some items may be out of stock due to the higher demand, in this case the buyer will be notified as soon as possible with an estimated available date.

  • You can see the out of stock list by clicking on the link.

  • It may take 2-4 weeks for delivery depending on the item; especially If you have purchased an item that needs personalizing or engraving. 

  • For delivery outside of Canada or USA may take 6-8 weeks due to delays at customs.

  • For items shipped from Canada to USA may take 4-8 weeks for delivery.

  • It is the buyer's responsibility to pay duty, customs and taxes when items are shipped from outside of the buyer's country (see below in shipping charges section).

  • All items are shipped by Canada Post Ground Parcel Post  for the items shipped out of Canada, unless requested and paid for by you for a different method.

  • All items shipped out of USA are sent via UPS Ground (other UPS shipping methods are also available) except to PO boxes.  Shipping to PO boxes are by USPS parcel post only.

  • Even small items that can fit in an envelope are also shipped by Parcel Post using padded envelopes.  If you want these items shipped via regular mail please ask me for a shipping quote.

  • We do not guarantee the safe arrival of candles shipped during the hot summer months; neither any items that contain liquid during the winter months.

 

 

Shipping Charges

 

 

  • Shipping charges are for Regular/Ground Parcel Post, if you need any other method please inquire. (see above Delivery of the Item)

  • Most items are shipped across international borders, all duty and customs charges are the responsibility of the buyer. (see eBay for further details for cross border shopping)

 

 

Shipping Insurance

 

 

Highly recommended that you purchase insurance in case if the item is damaged during shipping. 

The insurance fee is not included in shipping charges for most items, you'll purchase this separately.

 

 

Payment Policy and Methods

 

 

  • PayPal, Money Order, Certified Cheque, Personal Cheque are the accepted methods.

  • I will send you a shipping notification once I receive the payment and the item is shipped.

  • If it is personal cheque the shipment will not be sent until the cheque clears the bank (70 days no exceptions); nonetheless, you’ll receive a payment received notification once the cheque is received.

  • I expect the payment within 10 days of your purchase or the listing end date; otherwise, the item will be re-listed.

  • I strongly believe 10 days is plenty of time to pay; however, in case of unavoidable situations you cannot pay me within the 10 days please communicate with me to find a better solution.

  • If I have not heard from you and we haven't worked out a deal within the 10 days I will file a complaint for unpaid item with eBay on the 10th day.  On the 18th day if I still haven't heard from you I will leave NEGATIVE FEEDBACK

 

 

Feedback Policy

 

  • Feedback is left once I receive POSITIVE feedback from you indicating that the item is received in satisfactory condition.

  • All items I sell are of good quality made by manufactures that are in this business for over 65 years; therefore, I strongly believe in the quality of these products. If there is an issue with the product you must communicate that to me first and seek a solution BEFORE leaving any feedback.

  • DO NOT leave neutral or negative feedback without seeking solution for any issue that can be resolved or you will for sure receive NEGATIVE feedback from me and no solution will be offered.